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Thirteen (13) business units, all apart of the same company, were storing learning content in various places. The total count included 22 different on-premise servers, 3rd party hosted clouds, and internal network locations. As a functional global business leader, my role was to:
- build a global team of Content Cybrarians (North America, Europe, China, Saudi Arabia, Mexico, & India) to support the global change management (knowledge management professionals)
- assess the landscape and perform a cost benefit analysis for the parent businesses
- understand what each P&L needed from a functionality perspective
- liaise with the selected cloud partner
- choose the right cloud provider, based upon content being stored and security/data classification needs
- rally content owners of learning/knowledge content which was spread across 12 regions (in multiple languages)
- plan/implement a global content migration
- move the existing 126,000+ knowledge articles
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- setup new Center of Excellence (knowledge as a shared service)
- outline governance program for ongoing growth and scalability
- monitor for quality and iterate the solution as per user/business needs