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Summary

GLOBAL KNOWLEDGE MANAGEMENT, COMMUNICATIONS & DIGITAL ENTERPRISE LEARNING LEADERSHIP 

“Strive to affect employee experience by making sure when people come to work, they feel positive, productive, and prepared to do their best work.” 

Accomplished Learning, Leadership & Operations Professional + connector of people & processes. A manufacturer of digital business products with expertise in simplification & knowledge sharing with employees. Passionate champion of human performance improvement & expert in professional development tools & techniques. Passionate about ways to devote time and talent for meaningful causes in the world.

Champion of human performance improvement & expert in professional development tools & techniques. Passionate about ways to devote time and talent for meaningful causes in the world.

Adobe, Inc. | Enterprise Learning Product Manager
June 2021

  • Lead the vision and strategic roadmap for enhancing Captivate Prime for internal Enterprise customers

  • Capture employee use cases to coordinate the development, implementation and roll-out of new or improved LMS platform capabilities

  • Optimize workflows to improve the end user experience via automation and integrations

  • Spread awareness about new features/product updates and educate employees on how to get the most out of the tools

  • Maintain a constant evaluation of the learning environment, enterprise LMS tools, and implementation of industry standard methodologies

  • Work with cross-functional partners to drive consensus across teams and advocate for solutions that balance the needs of our internal Enterprise users with our business goals

  • Work closely with product engineering leadership to advocate for the prioritization of feature requests that will benefit the maturity growth of the internal instance of the LMS platform to ensure we meet our customers’ requirements for a robust learning environment

  • Communicate updates on the product roadmap and key initiatives to leadership and partners

  • Lead the LMS Governance Steering Committee

  • Partner with the Captivate Prime product team to develop and maintain a program focused on utilizing Adobe as a primary customer to identify Enterprise product features, testing, and feedback

GE Healthcare | Digital Learning Evangelist, US & Canada
June 2018 – 2021

  • Key member of GE Healthcare’s Marketing & Commercial Excellence team
  • Drive strategy regarding how USCAN team delivers upon objectives and key results for the business.
  • Champion best practices and create learning models that can be duplicated across business functions.
  • Discover & configure knowledge systems to create synergies between multiple healthcare product teams.
  • Design automated workflows to relieve administrative burdens; allowing for teams to focus on higher order business needs
  • Manage enterprise learning communications campaigns
  • Innovate online data visualization solutions using multi-faceted cloud technologies to drive efficiencies
  • Excite learners to encourage amazing levels of engagement over a variety of roles

GE Global Operations | Service Delivery Process Improvement & Communications Leader
November 2016 – April 2018

  • Owner of global process management guidance & digital tools for real estate, construction, and integrated facilities management within Global Operations Properties
  • Develop and maintain key performance indicators, which are aligned with business strategy & site services strategy
  • Produce a scalable digital twin of performance management best practices to drive positive employee experiences
  • Champion of a digital on-boarding process for all new strategic employees, vendors, and service providers
  • Responsible for the Global Voice of the Customer (VOC) survey for all regions (150,000 employees). The VOC captures insights from employees sitting in each site around site services, such as lighting, comfort at work, and friendliness of partners who maintain facilities
  • Change agent empowered to lead the transformation of facilities into a learning organization and digital connectedness
  • Program manager leading 10 regional teams in knowledge management, process excellence, and compliance tasks Communications focal for education and process improvement in Global Operations Properties
  • Web development & Marketing for various global support initiatives, including M&A and Contract Management
  • Create scalable/repeatable solutions for facility management team members to utilize, ensuring quality and global compliance
  • Create social media campaigns for new program roll outs for Facilities Management team
  • Build and maintain leadership dashboards, reporting cost savings and process improvement initiatives
  • Build an Online education community for global FM teams with focus on support to Service Providers.

BIG PLAY FOR THIS ROLE: Strive to affect the employee experience by making sure when people come to work, they feel positive, productive, and proud to work. This would be based upon predictable and seamless operating processes.

GE Global Operations Affinity | President, Global Operations African American Forum (AAF)
December 2017 – April 2018
Humbled to lead Global Operations AAF members (2017) in establishing personal and professional networks of fellow employees, leaders, mentors, and sponsors. This role also serves to attract and retain diverse talent at GE, realizing that strong workforce diversity and inclusion is a predictor to great value and business innovation. As the Professional Development Leader for the Global Operations hub, I served as a partner with HR to help bring to life programs highlighting effective characteristics which result in success for GE and the individual employee.

Since 2014, I have also served as videographer/media producer for the Hispanic forum, Digital coordinator for Veteran’s Network events, Communications leader for the Women’s Network, program partnership/panels with GLBTA , and with other volunteer capacities within APAF, and People with Disabilities. I remain an active contributor to affinity activities because employees are enriched and engaged by them.

GE Global Operations Global Knowledge Management Leader
October 2014 – November 2016

  • Program manager to training leaders, finance teams, human resources and the IT council to implement and maintain an enterprise-wide knowledge management system
  • Research and development of knowledge solutions which create cultural alignment, consistent with global needs
  • Promote documentation, delivery and compliance to standard operating procedures for migrated process work into the centers
  • Develop centralized repository for Global Operations processes and procedures & governance framework
  • Innovate mobile capabilities for Executives to gain actionable insights into Big Data, based upon strategic inputs by region “Pocket View & Approval aka Leader-On-the-Go” approach
  • Monitor and evaluate the knowledge-sharing program, including internal and external benchmarking
  • Create strategy to support change that is integrated into the overall strategic initiatives and migration plans
  • Disseminate information about the organization’s knowledge sharing program to internal audiences, including organizing knowledge sharing events (such as knowledge fairs, site visits, interviews)
  • Establish KPIs and create analytical reporting of training tools to understand end user proficiency and simplification opportunities within training documentation
  • Drive the enterprise data governance strategy for knowledge management, encompassing process and technology, in order to establish a sustainable business data discipline; full SDLC
  • Author training for tools such as Oracle Financial Close Manager (FCM)
  • Own training support to ensure a stable environment and understanding of end user community impacted by project teams
  • I enjoyed being the PM responsible for all aspects of GE’s global knowledge management strategy and system

BIG PLAY FOR THIS ROLE: I lead a team of Content Cybrarians; responsible for their growth and development. We worked to deliver the right knowledge management and performance support solutions for global teams in 175 countries and across 12 GE businesses. My team has been responsible for establishing benchmarks and complete governance in the KM space.

Vsoft Consulting | Enterprise Resource Planning Consultant at GE Appliances
August 2012 – October 2014

  • Project Manager for course curricula and course designs
  • Develop instructional design materials to include:
    • Procedural information (work instructions and simulations) for executing job tasks
    • Conceptual materials
    • Task-specific exercises
    • Other materials to support training (job aids, process flows, etc.)
    • Technically review and coordinate instructional design materials from other team members
    • Create training data (Hyperion) to support exercises in an Oracle environment

BIG PLAY FOR THIS ROLE: Evangelize the benefits around upgrading to Oracle R12. Work closely with end users to drive change across the enterprise. Liaise with subject matter experts to ensure the right procedures were captured and available to all teams.

Humana, Inc. | Human Resources Learning Technology Consultant
October 2007 – November 2012

  • In support of an HR shared services model, I was responsible for the design and development of digital learning content for Humana MarketPoint as a technology sales consultant.
  • I provided creative approaches and instructional methodologies for content selection, creation and design
  • Created assessment strategies to measure effectiveness
  • Collaborated in the development and implementation of best practices in the use of instructional technologies at Humana through the Learning Consortium, while advising the learning community on how my teams/associates were using tools within our learning environment
  • I was a SharePoint Administrator and Evangelist for Humana, providing solutions and training for associates within multiple teams

BIG PLAY FOR THIS ROLE: Develop world-class curriculum for sales team members. Participate in knowledge sharing between other functions across the business. Continue to hone technical skills in order to be a thought-leader in the learning technology space and a teacher for others.

Brown-Forman Corporation | Brand Building Consultant
February 2005 – October 2007

I was part of a team which implemented Brown-Forman’s (BF) Diversity and Inclusion program. Part of my role was conducting studies to help establish a benchmark of Diversity and Inclusion through the lens of employees. A notable success was when BF was acknowledged as being a “Noteworthy” company by Diversity, Inc. In addition, based upon my research and compelling evidence from employees, senior leaders agreed to make January 15th a BF holiday, visualize cultural diversity by displaying flags from all nations around the perimeter of the headquarter location, promote women in business in the community, and other initiatives. Such activities have been proven to create organizational commitment, increase productivity, as well as innovation at work.